Store Policies

Accepted Methods of Payment. We accept PayPal, and Visa, Mastercard, American Express and Discover through the Paypal checkout.   Paypal helps protect your credit card information with industry-leading security and fraud prevention systems, and your financial information is never shared with the seller. 

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.  The order will be shipped within 2 -3 business days, often in as little as 24 hours.

Shipping Methods. Merchandise will be shipped using Ground Service where possible, with UPS being the preferred shipper.  In addition, some items may be shipped directly from the manufacturer to customers.  We only accept orders from and ship to the continental United States.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacturer’s defect, email our Customer Service department at support@thewallclockshop.com  for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufacturer's defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds (except for personalized kids clocks that are custom made and not returnable). You must email the refund request to support@thewallclockshop.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

Once a return is authorized by our return department you should:

• Return the item to the address given to you by our return department.
• Write the Return Authorization Number clearly on the box or package.
• Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part.  The limit of our liability is the replacement cost of any item you purchase from us less an 18% restocking fee.   

Returns must be in new condition, with ALL original materials and packing.  Any returns received by us that are determined to be in unsalable (not new) condition; damaged, soiled, missing parts, will not be issued a refund.

Sales Tax: We are required to charge sales tax on all orders shipped to addresses in Massachusetts.  No tax will be charged on orders shipped outside the state of Massachusetts.

Pricing and Product Designs are subject to change without notice.